Returns & Refunds

Order cancellation

All orders can be cancelled until they are shipped. If your order has been paid and you need to change or cancel it, please contact us within 12 hours. Once the packaging and shipping process has started, orders cannot be cancelled.

We offer a 100% money-back guarantee on all products that are defective or damaged during shipping. If you encounter such issues, contact us, and we will provide a return address and a replacement or refund as preferred. If you are unsatisfied with your order, please contact our support, and we will do our best to help you out. Note that customers are responsible for paying return shipping costs. We do not issue refunds if your order does not arrive due to factors within your control, such as providing the wrong shipping address. Refund requests must be submitted within 15 days after the guaranteed period for delivery (45 days) has expired. Please submit these requests on the Contact Us page.


30-Day Money-Back Guarantee

At QUITEDREAMZ, we stand by the quality of our mouth tape and want you to be fully satisfied with your purchase. That’s why we offer a 30-day money-back guarantee.

Return Policy Guidelines:

1. Eligibility:
- The guarantee is valid for 30 days from the date of purchase.
- Only purchases made directly from our website are eligible for the money-back guarantee.

2. Product Condition:
- The product must be returned in its original packaging.
- Any unused portions of the product must be included.

3. Return Process:
- Contact our Customer Support team at support@quitedreamz.com to initiate a return.
- Provide your order number and reason for return.

4. Refund Process:
- Once we receive your returned product, we will inspect it and process your refund within 5-7 business days.
- Refunds will be issued to the original payment method used at the time of purchase.

5. Shipping Costs:
- Customers are responsible for the cost of return shipping unless the product was damaged or defective upon arrival.

6. Exceptions:
- The guarantee does not cover products damaged by misuse, abuse, or improper storage.
- Bulk or wholesale orders are not eligible for the money-back guarantee.

If you have any questions or need assistance with a return, please don't hesitate to contact our Customer Support team.